What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 14 days after purchase for an exchange or refund. Merchandise received after 14 days will be subject to a 15% restocking charge. Merchandise received after 60 days will only be accepted at our discretion for a store credit.

Please note: All products must be returned in their original condition, with tags still attached.

We will only refund shipping charges if we are responsible for sending the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The value is determined by the last retail price of the item.

Please note: We do not accept returns on products that were not purchased via this website. Items purchased online cannot be returned for refund or exchanges to any of the Rivet De Cru Jeans authorized distribution locations.

Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

Returns & Exchanges will only be accepted with a completed return form. Please click HERE to download and print a return authorization form. Follow the easy steps, and include the form in your return box.

If you are returning a gift you received, which was purchased on this website, please contact our Customer Service Department. We apologize for any inconvenience this may cause.

* Important Note: We reserve the final approval on all Returns and Exchanges.

 
Where do I ship my return or exchange?

Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange. You will not be credited for your return if returned without authorization.

Pack and seal your box securely, in the original package if possible. To be properly processed, you return/exchange must include a completed return form. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. We are not responsible for lost packages. Packages must be returned prepaid. We do not accept COD.  

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

What if I have another question?